Refund policy
Standard Returns Policy
If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.
The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.
For the return or exchange of NeatifyLab products purchased from any other authorized retailer please contact your retailer directly.
Returns Process (excluding Black Friday and other Promotion)
For all returns, please contact support@neatifylab.com for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.
Return Warehouse Address
Please send your returned item(s) to the following address:
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Contact: Wenchang Weilexing Trading Co., Ltd.
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Address: Room 305-0192, Building A15, Diecuiyuan Residential Complex, No. 4 Fucheng Road, Wencheng Town, Wenchang City, Hainan Province
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Phone: +86 130 6659 0337
Damaged Items
If your items are received damaged, please send a photo with the damaged item along with your order number to support@neatifylab.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.
Items not received
If you have not received your full order, please contact us at support@neatifylab.com with the subject line: MISSING ITEM along with your order number.
This website is owned and operated by
Corporate Name: Wenchang Weilexing Trading Co., Ltd.
Address: Room 305-0192, Building A15, Diecuiyuan Residential Complex, No. 4 Fucheng Road, Wencheng Town, Wenchang City, Hainan Province
Phone: +86 130 6659 0337